Telephony

The "Telephony" section allows connecting cloud telephony to Orderino and automatically creating or opening orders for incoming and outgoing calls. At a minimum, integration providers available in the list include Prostie Zvonki and SipSim.

Prostie Zvonki

"Simple Calls" is a program that connects office PBX (or an Android phone) with the customer database in Orderino.

Settings fields:

• Enabled?
  Checkbox to enable or disable Prostie Zvonki integration.

• Connection server address
  Text field to specify the Prostie Zvonki server address to which the system will connect.

• Password
  Field for entering the password used when connecting to the Prostie Zvonki server.

• Number of digits in customer number
  Text/numeric field where the number of digits in the customer's phone number is specified (for example, 11).
  Used for correct recognition of the number when receiving a call.

• Internal phone
  Dropdown list (select) with option --- and possible employee attributes.
  If internal numbers are used in the PBX and the number in the employee profile differs from the internal one, here you select the employee attribute that stores the internal phone number on the PBX.

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SipSim

SipSim — business telephony of a new generation.

To listen to call recordings in customer and order cards, in the Web Hooks SipSim settings for "call start" and "call end" events for incoming and/or outgoing calls, specify the URL:
https://my.orderino.com/app/integration/sipsim.html?company_id=YOUR_COMPANY_ID

Settings fields:

• Enabled?
  Checkbox to enable/disable SipSim integration.

• Create customer on incoming call
  when enabled, on an incoming call, if the number is not recognized, a new customer is created.

• Create customer on outgoing call
  when enabled, on an outgoing call, if the number is not recognized, a new customer is created.

• Create order on incoming call
  when enabled, on an incoming call, an order associated with the customer and caller is created.

• Create order on outgoing call
  when enabled, on an outgoing call, an order associated with the customer and caller is created.

• Order status if answered
  status for an order when the call is answered

• Order status if unanswered
  status for an order when the call is not answered

After changing the settings, click "Save Changes" for the telephony integrations to take effect.